GroshLink

Due to the press of time, I did little else than page through Crucial Confrontations:  Tools for resolving broken promises, violated expectations, and bad behavior (Kerry Patterson, Joseph Grenny, Al Switzler, Ron McMillan. McGraw-Hill Companies: 2004).  But maybe that was all it was worth as it builds upon Crucial Conversations and I am not currently looking for tools for Crucial Confrontations. Praise God!  Below is the pattern (maintained with focus/flexibility):

• Work on yourself first:  Ask what you want and if this is a crucial confrontation to enter (don't make excuses), Master Your Stories
• Confront with safety:  Describe the Gap, Make it Motivating, Make it Easy
• Move to action:  Agree on a plan to follow-up

Makes sense.  Time's up.  I'll return when time permits.